Frequently Asked Questions
Everything you need to know about academic savings and technology.
How do I verify my academic status?
Verification is simple. During checkout, you can upload a copy of your student or faculty ID, a current class schedule, or use your .edu email address to confirm your eligibility for academic pricing.
Who is eligible for discounts on ThinkEDU.com?
Discounts are available to current students, faculty members, staff, and employees of accredited K-12 schools and higher education institutions.
Are the products on ThinkEDU new or refurbished?
We primarily sell brand-new, factory-sealed products directly from top manufacturers like Microsoft, Adobe, and HP. If a product is refurbished, it will be clearly labeled on the product page.
How long does shipping take for hardware orders?
Most in-stock hardware orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
Can I return software if I have already opened it?
Due to licensing restrictions, opened software cannot be returned. However, unopened software and hardware may be returned within 30 days of purchase, subject to a restocking fee.
Do you offer bulk discounts for schools or departments?
Yes, we provide volume licensing and bulk hardware quotes for educational institutions. Please contact our institutional sales team for a custom quote.